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| Skills / Experience | * Strategy and Transformation (Brand CX, SM)
* Sourcing - call centers, BPO, back office
* Site Selection, Benchmarking, M&A Assessments
* Training, Coaching, Supervising, Leading
* EQ-i, CQ-i and assessments to impact performance
* Telecommunications (IP, IVR, Chat, SIP)
* Help Desk Optimization, Software, ITIL, MTR
* Social CRM, Channel/Experience Integration |
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| Organizations | American Teleservices Association, Society of Consumer Affairs Professionals International, Direct Marketing Association, Interfaith Council of New York |
| Awards / Certifications | William Dubois Award for Leadership, Fellowship and Humanitarian Services |